How to raise an issue with the company


The management and union jointly recognise the importance of quickly resolving issues that are raised as issues.  The aim of the procedure is to ensure that all concern from all third parties, are dealt with promptly and in a fair, consistent, and non-discriminatory manner. It may, in certain circumstances, be appropriate for collective issues to be dealt with under this procedure.


A issue can exist when an individual (or a group of individuals) feel that they have cause for concern.  Typical issues could include:

  • Conditions of service
  • Working conditions
  • Working procedures
  • Management decisions
  • Duties


Both parties agree that it is in their mutual interest to observe a procedure aimed at resolving all issues at the earliest possible stage of the procedure.  Any issue should normally be raised by a third party via email for the attention of the HR department at

Stage 1

On receipt, a manager from the business will investigate the issue with a HR representative. We aim to respond to you within 20 working days; however, we may need to get in touch with you if more information is needed. If we cannot respond to you within 20 working days, we’ll keep you up to date with the progress of the investigation.

Once the investigation has been concluded, the investigations findings and decision will be communicated via letter. This will tell you about what we’ve found and what we’ve done to resolve your issue.

Stage 2

If the third party is not satisfied with the decision made during stage 1, they may progress there issue further to Stage 2. At Stage 2, the issue will be investigated by a Senior Manager and a HR representative.  This request should be made via email to We aim to respond to you within 20 working days by sending you an outcome letter advising of the investigation’s findings and decision. The decision at this stage be final.